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Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Salveo Care Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Salveo Care Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Salveo Care Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Terms and conditions for website usage

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Salveo Care Limited’s relationship with you in relation to this website.

The term 'Salveo Care Limited' or 'us' or 'we' refers to the owner of the website whose registered trading office and place of registration is 29 North Park, Gerrards Cross, Buckinghamshire SL9 8JA. Our company registration number is 7329022.

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Business privacy policy

This privacy policy sets out how Salveo Care Limited uses and protects any information that you give the Austenwood Home when you use this website.

Salveo Care Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Salveo Care Limited may change this policy from time to time by updating this page.
This policy is effective from 1st September 2010.

What we collect

We may collect the following information:

Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.
We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

We may use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at webmaster@austenwoodnursing.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Austenwood Nursing Home, 29 North Park, Gerrards Cross, Buckinghamshire. SL9 8JA.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Please direct any questions regarding this website data policy to : webmaster@salveocare.co.uk

  • Austenwood Nursing Home

    Healthcare & Pharmaceutical Awards Winner : Best family-owned nursing home 2015

    Pinder Healthcare Design Awards Winner : Best Regeneration Project 2016

  • Austenwood is an award winning private nursing home situated in leafy North Park; a beautiful and quiet residential area of the renowned Gerrards Cross, and yet within close proximity of the village centre. Austenwood consists of  a former detached school and purpose built extension completed in 2015.  There is a large courtyard with paved walkways where residents can walk or sit within easy sight of nurse carers and a beautiful  ‘Capability Smith’ designed sensory garden to the rear.

     

    Austenwood has been established for over 25 years and enjoys a wonderful reputation for providing the highest levels of nursing care to our residents in a safe and secure environment, for up to 35 elderly people. With a loyal and friendly staff base, some of whom have been with us for over 20 years, we provide a comfortable and homely environment for our residents with good food, regular activities and a home from home feel.

    Austenwood Care Home affiliations
  • Our CQC Report

  • About Austenwood

    Our principles are to provide a safe and friendly environment for our residents without restricting their abilities or activities and to do all we can to make them feel at home. It is our mission to ensure that all who come under our care shall retain their independence, dignity and individuality and enjoy the highest standard of professional care and personalised service. We also consider it of great importance to enable each individual resident to live a fulfilling and meaningful life.

    Austenwood Care

    Aims

    Our primary aim is to create a home with nursing care for elderly people who can no longer manage in their own homes. We want our residents to live as they would wish to and in a way in which their individuality, independence and personal dignity is respected.

     

    Austenwood Nursing Home is owned and operated by a local family, Peter and Kate Evans as Salveo Care Ltd. Kate’s background is in nursing and Peter’s is in public sector and business. Austenwood home for the elderly provides a relaxed and caring atmosphere and enables a fulfilling and meaningful life for its residents.

     

    Residential nurse care.Gerrards Cross

    Objectives

    Our objective is to provide high quality individual care to our residents with dignity and understanding whilst promoting independence and autonomy, allowing them and their relatives peace of mind and security in the knowledge that this will be their home for as long as they wish.

     

    We encourage our residents to go out and about in the community with family and friends, and to engage in those activities that they enjoy. Alternatively residents can invite friends and family into the home for a chat over a cup of tea or coffee, or to join in any of the many activities we have running.

    Austenwood. North Park., Gerrads Cross

    The Location

    Situated in one of Gerrards Cross premier residential roads, Austenwood presents a tranquil setting with a central courtyard and a large garden to the rear of the property. Easy access is afforded from the front of the property and there is plenty of parking for visitors. The premises consist of an Edwardian house, together with a purpose built wing with accommodation for 35 residents.

     

    The home is made up of 33 bedrooms and suites. For the few bedrooms without en-suite facilities, each will have a vanity unit and specially designed disability bathrooms and toilets are near to each room.

    Independence, dignity and individuality .

    Daily Life

    Austenwood Nursing Home provides accommodation, meals, nursing and personal care, with professional registered nurses and experienced care assistants in constant attendance day and night. Whilst independence and dignity is always respected, a real sense of community has also developed in our home.

     

    Our services are designed around the individual to offer care and support which is personalised for the person we are working with. Whilst we appreciate individual needs and circumstances may vary considerably - we are confident our wide range of support services will provide an opportunity for improvement in the quality and way of life for our residents.

     

     

     


     

    The Accommodation

    Austenwood is well equipped with a variety of mobility and nursing aids to ensure we can meet the needs of our residents currently ranging in age between 60 to over 100 years. We can also accept persons over the age of 50 years with an identified nursing need.

     

    We have wide corridors and if required, there are lifts to all floors, which staff will assist residents to use if required. Residents have their own room and if they choose, are welcome to bring in their own personal belongings and other items to create a home from home atmosphere.

     

     

    There is a large open lounge and it is here that the residents can relax and socialise with other residents and guests. The separate dining room has intimate dining tables where main meals are served. We also have a quiet lounge area for solitude or family events. There is a hair and treatment salon on the garden floor.

     

    In fine weather, and wherever possible, residents are encouraged to make use of our beautiful gardens and sheltered courtyard.

     

    For images see our : Gallery

    Our Staff

    We are lucky to have staff ably led by our very experienced Matron, Jeanette Gittens who has been the Home Manager since 2004. Having worked in nursing and the care sector for many years, Jeanette joined Austenwood Nursing Home in 2002 as a Registered General Nurse (RGN) with the Registered Managers Award and an N.V.Q. level 4 in Care Management. Both of these Awards comply with the Health and Social Care Act.


    The care staff consists of trained nurses, senior carers and carers. All our nurses are experienced RGNs and undergo continual personal development Our Senior Carers have all completed their NVQ levels 2, 3 or equivalent and all other care staff have relevant care experience or are training for their care qualifications.

     

     

    As well as regular supervision, they are all required to undertake regular training updates. We are delighted to have a wonderful activities co-ordinator who helps to improve our resident’s quality of life

     

    In addition to our care staff, we are lucky to have highly experienced chef, catering, cleaning, laundry, maintenance and reception staff. All are trained in their roles and receive regular update training and just as importantly, they are all friendly and willing to go the extra mile to assist residents and relatives with their needs.

     

    We have staff members whom have worked within the home for many years and bring great continuity and reassurance to our residents. For all our staff, we have a comprehensive induction system, as well as regular in-house training on all aspects of care.

     

  • Contact Austenwood

    The aim of this website is to provide basic information about Austenwood Nursing Home , however there is no substitute for personal contact. We welcome all enquiries for further information or to arrange a visit.

     

    Alternatively do please continue to browse our further information to see what we can offer you or a loved one.

  • Residential services

    Nursing Care at Austenwood

    Nursing care

    The care is directed by the Matron and her Deputy, whom both are highly trained, qualified and experienced in this area and whose prime concern is the kindness and quality of care. Trained nurses are on duty 24 hours a day.

    A local General Practitioner (GP) visits the home regularly and is happy to register new residents but as a matter of positive choice, residents may remain within the care of their current doctor.

    Austenwood dining room

    Catering

    Good food and a healthy balanced diet with plenty of variety are at the heart of our ethos, and in addition we can cater for special dietary requirements. All food is prepared in our kitchen using fresh ingredients by our experienced chefs. If residents would like something that is not on the menu, we will always try to accommodate them and we ensure fresh fruit is always available. The menu changes on a regular basis to ensure variety.

     

    Click here for a sample menu plan (.pdf document)

     

    Main meals are generally taken in the dining room, but may be served in a resident’s room if requested. In addition, tea, coffee and soft drinks are served throughout the day in the lounge or their rooms. Relatives are welcome to dine with residents by prior arrangement.

    Activities at Austenwood

    Activities

    At Austenwood we take time getting to know our residents. We help people settle in through finding out a little about their past experiences and talking to them about what they might enjoy and be interested in now. Every individual will have a different perspective of what adds value, meaning and purpose to their life. We aim to support the ‘quality of life’ of our residents including their emotional health and wellbeing.

     

    All our dedicated staff assists in making the basic activities of daily living a pleasurable experience. A varied programme of activities, with new ideas all the time, based on our current residents own interests, is provided by our Activities co-ordinator. In addition, bedside visits, small group and one to one activities also take place.

     

    Whenever possible, residents are encouraged to spend at least part of the day away from their bedrooms in our communal areas. Many activities take place in the lounge so that everyone can feel included – if they want to, through participation, or just being able to enjoy watching and listening. Care staff and visitors often join in as well.

     

    Singing, music, arts & crafts, quizzes, seated exercises, reminiscence, spiritual groups, interesting speakers, entertainers and much more is available. We regularly provide theme parties for friends and relatives to join in and also welcome them to our outings ranging from visits to garden centres, boat trips and attendance at Royal Ascot. This stimulation encourages our residents to feel a sense of achievement, fulfilment and belonging.

     

    For images see our : Gallery

     

    Family visit at Austenwood

    Visiting

    We have an open visiting policy and welcome guests at any time that suits the resident.

     

    Relatives may also dine with residents by prior arrangement and we are happy to serve tea and coffee on request.

  • News & Awards

    Pinder Healthcare Design Awards Winner 2016

    In March 2016 at the Pinders Healthcare Design Awards, Austenwood were announced winners in the Best Regeneration Project category. The presentation was made at the prestigious Lancaster Hotel, London.

    Healthcare & Pharmaceutical Awards 2015

    In October 2015 at the Healthcare & Pharmaceutical Awards, Salveo Care were awarded Best family-owned nursing home for their Austenwood residential home.  Coverage of the event was provided in the Global Healthcare and Pharma magazine.

    Buckinghamshire Advertiser Interview

    In November 2015, Peter Evans - Salveo Care and Austenwood home owner was interviewed by the Buckinghamshire Advertiser.

    Download our Welcome Pack

    Our 23 page Austenwood Welcome Pack is now available.

  • Contact Austenwood nursing home

    Location : Austenwood Nursing Home. 29 North Park. Gerrards Cross. Buckinghamshire. SL9 8JA [Map below]

     

    Telephone : 01753 890134

     

    Email : enquiries[at]austenwood.co.uk
     

    Alternatively the following email form is secure - be assured that all information is treated in the strictest confidence.

    We will never disclose or sell any information provided to us.

  • Location map & directions

    Austenwood nursing home is located in Chalfont St Peter, Gerrards Cross and within close proximity of Amersham, Burnham, Chesham, Chalfont St Giles. Little Chalfont, Denham, Fulmer, Farnham Common and Great Missenden in South Buckinghamshire, also with easy access from Beaconsfield, Aylesbury, High Wycombe, Uxbridge and Slough.

     

    See map below for physical location and interactive directions

  • Age, disability, health & care resources

    At Austenwood, we believe that being properly informed and able to make good, solid decisions are key to both our success and yours. Below we have provided a list of respected nursing, care home and healthcare related websites, that will assist you with additional information to help make the best decisions possible. We always strive for the best.

     

    Click the blue resource title to access the respective website. Links open in a new window or page.

    Care resources

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    CQC inspect & report on nursing homes to improve social care and stamp out poor practice.

    This Commissioning Group are responsible for planning and securing quality healthcare services in Buckinghamshire

    MKB Care supports anyone who is involved in Adult Social Care in the Milton Keynes and Buckinghamshire area.

    The Internet’s guide to care and the rights of older people.

    A non profit making public information, advisory and advocacy service specialising in elderly care funding advice

    The largest representative body for community care in England.

    RNHA campaigns strongly for high standards in nursing homes.

    The official gateway to National Health organisation and information on conditions, treatments, local services and healthy living..

    A membership association concerned with the development and promotion of professional standards amongst those involved in catering for the care sector. 

    Patient UK provides a wealth of information about health and diseases as well as search facilities for support groups and local health facilities and services.

    Age & disability resources

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    Age UK provides information and advice for the elderly about benefits, care, age discrimination and computer courses

    The Royal National Institute of the Blind is a leading charity offering practical support and information to anyone with a sight problem.

    The Royal National Institute for Deaf People is a leading charity offering practical support and information for anyone with a hearing problem .

    Disease & mental health resources

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    Alzheimer's Society is a membership organisation, which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland.

    The Stroke Association is the only UK wide charity solely concerned with combating stroke in people of all ages

    Parkinson's Disease Society is a leading support and research charity seeking to help find a cure and improve life for everyone affected by Parkinson's

    Multiple Sclerosis Society is a leading charity supporting people affected by Huntington's disease and providing information for families, friends and healthcare professionals

    MNDA is a membership organisation providing support and research, and works to improve the quality of life of people affected by the effects of Motor Neurone Disease

    Mind is the leading mental health charity for England and Wales, providing information to help promote understanding of mental health and campaign to promotes and protects good mental health for all

    The HDA is a leading charity supporting people affected by Huntington's disease and providing information for families, friends and healthcare professionals

    A leading charity helping improving the lives of those with mental health problems or learning disabilities. Providing Research, service development and information

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